Refund policy

Returns & Refunds Policy

At Cambridgeshire Honey Company we take great pride in the quality of our honey and handcrafted beeswax candles. If you are not entirely satisfied with your purchase, we are here to help.

1. Statutory Cancellation Rights

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. However, please note the exceptions regarding food safety below.

2. Items Ineligible for Return

For hygiene and safety reasons, we cannot accept returns on:

  • Opened Jars of Honey: Once the tamper-evident seal is broken, the product cannot be returned unless it is faulty.

  • Used Candles: Candles that have been lit or show signs of use.

3. How to initiate a Return

To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging.

  1. Email: Contact us at simon@cambridgeshirehoneycompany.com within 14 days of delivery with your order number.

  2. Post the item: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

  3. Address: Return items to: Cambridgeshire Honey Company, Cross Drove, Warboys, Huntingdon, Cambridgeshire. PE28 2UQ

4. Damaged or Faulty Goods

We take great care in packing our glass jars and delicate wax products. If your order arrives damaged (e.g. broken glass, leaking honey, damaged beeswax candle):

  • Please contact us within 48 hours of delivery.

  • Include a photo of the damage and the packaging.

  • We will offer a full refund or a replacement at no extra cost to you.

5. Refunds

Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed to your original method of payment within 5 working days.

6. Note on Honey Crystallisation: 

Please be aware that pure/raw honey may crystallise over time. This is a natural process and not a product fault. Crystallised honey can be liquefied by gently warming the jar in a bowl of warm water.